For enquiries regarding security system apps please contact Service on 0800 555 865 Monday to Friday between 07:00am to 05:00pm NZST. You can also leave a message requesting a call back. You can email the service department at [email protected] If you’ve purchased a security system from us and it has a compatible app the installation & […]

We don’t store credit card information. We don’t view your credit card information because the transaction takes place between you and our financial institution.

Do you know what kind of access card you need? You’re probably running one of two types of card: HID Proximity or HID iCLASS. Not sure? That’s OK, if you’ve ordered cards through us before we should have your details on file. You can call Service on 0800 555 865 or email us at [email protected]

No. If you’re connecting an existing security system and it needs replacement parts the parts are chargeable.

No. If you’ve just moved in to a property that has an existing security system, we recommend that you replace the battery at the time of connection. Please note that if your security system loses power (in a blackout for example) & the battery is flat, your system won’t work. If you’d like to replace […]

No.

No. Cleaning of the equipment, i.e. removal of spider webs over detectors etc, is not included. Repairs or replacement of existing non-functional or impaired equipment is not included.

We can compile one for you using our best efforts. This means that we’ll determine what detection devices are attached to the security system and their location. The time taken to do this is included in the 1 hour of free time included in any free connection. If it takes longer than 1 hour we’ll […]

We guarantee that if any of the tasks included in the FREE connection aren’t performed correctly, i.e. programming of communication tasks, testing of alarm communications to the monitoring centre, 5 user codes and entry and exit delay, that we’ll return to site and rectify the fault free of charge.

If you can’t supply the installer code the panel will need to be defaulted, i.e. to erase its system settings. When we do this some of the previous functionality may no longer exist. This is because programming was erased at default and the system is being reprogrammed from scratch. We allocate 1 hour of FREE […]