FAQs

For enquiries regarding security system apps please contact Service on 0800 555 865 Monday to Friday between 07:00am to 05:00pm NZST. You can also leave a message requesting a call back.

You can email the service department at [email protected]

If you’ve purchased a security system from us and it has a compatible app the installation & configuration on up 5 mobile devices is included.

If you’re switching your monitoring service to us and you’re using an app to control your security system, the installation and configuration of the app isn’t included. Please see the FAQ What Security System Apps do you support?

The Monitoring Centre doesn’t provide support for apps.